Visit DIVIS at LogiMAT 2018
Our exhibition team is looking forward to meeting you at LogiMAT from March 13 to 15. Get your voucher for free admission to the LogiMAT as a guest at our booth - interesting exchange and display of the latest products are guaranteed.
DIVIS exhibits together with the TIS GmbH in hall 8 at booth A07.
Also in this issue: Learn more about user rights in CargoVIS and ParcelVIS in our tip of the month and get to know our colleagues in the back office area of service and after-sales.
on behalf of the DIVIS Team
Yours Hendrik Reger
- Head of Sales -
Date: March 13-15, 2018
Venue: Messe Stuttgart
Hours: 9 am - 5 pm
Will we meet you at the LogiMAT?
Learn more about interesting products from DIVIS for the video-based research in the warehouse and turnover and experience the functionality of our products LIVE in various presentations.
For example, do you already know our module Scale+ for digital volume control of consignments or the new panorama function in the live view of our software?
Our contacts at the fair
Head of Sales
Account Manager Europe
Account Manager D-A-CH & France
To create a new user in CargoVIS or ParcelVIS, the executing user must be logged in to the respective program and have corresponding user management rights (for example, be an administrator).
Creation of a new user
- Click on Edit in the menu bar
- Then select User Management
- Click on Add User
Now the new user can be created with the following data:
- Assign a user name
- Assign a password and confirm
- Select configuration (used policy/ user rights)
The user permissions can optionally be further configured.
For example, you can specify:
- Second password required for login (4 eyes principle)
In this case, this user can only log in after entering a second password.
- Change Password
Option1: Password change required at next login
If this option is activated, the user will be asked to change his password at the next login attempt.
Option 2: Change password after a set number of days
If this option is activated, the user will be asked to change his password at the next login attempt after the set number of days have elapsed.
Once a new user is created, he can log in with his username and password.
Should he be prompted to change his password immediately after the first start of CargoVIS or ParcelVIS, the administrator has set this up in advance (as described in the example above).
Our sales colleagues would be pleased to advise you.
DIVIS BEHIND THE SCENES
Fig. left to right: Rudolf Stork-Viroulaud, Sven Stoltenberg, Tim Rieper, Regina Thon, Thomas Hoffmann, Mario Siepert, Sven Rautenberg (Division Manager Sven was featured in one of the last newsletters)
Get to know the many diligent minds and hands at DIVIS, who make sure that everything runs smoothly and problems turn into solutions in no time every day. In this newsletter we introduce you to our colleagues Tim Rieper, Thomas Hoffmann, Sven Stoltenberg, Rudolf Stork-Viroulaud, Regina Thon and Mario Siepert.
Tim has been part of the DIVIS team since 2006. After starting to work in the field service, the trained wholesale and foreign trade merchant has been responsible for the area of 1st level support in customer service since 2013. Among other things, he is taking care of the telephone hotline, is responsible for the processing of customer tickets, the active monitoring and the preliminary checking of the video systems for planned maintenance.
He explains his motivation: "The tasks are versatile, and not boring, since among others the technology and software as well as our software products are constantly changing and thus also the demands on my job. I enjoy it when customer inquiries can be completed in a timely and goal-oriented manner in the interests of the customer." At DIVIS, above all, he likes the friendly cooperation, the flat hierarchies and the appreciation of the contributions of each individual employee.
Tim sees the greatest strengths of DIVIS in three essential aspects. On the one hand, active written and telephone communication with customers, willingness to learn and adaptability, and last but not least excellent social skills within the DIVIS team.
The trained system administrator started in 2004 as an installation / service technician at DIVIS. In the same year he moved to work as a system administrator, supported the establishment of the service area from 2007 onwards and has been taking care of the 3rd level support since 2008.
This activity mainly includes troubleshooting and technical assistance to users, as well as the resolution and analysis of deeply rooted system problems. Solving tricky tasks is a very welcome challenge to our experienced technical specialist. Therefore, he is open and glad to face the variety of problems and solutions that he encounters during his work, and looks at every challenge as a motivation to keep evolving.
Above all, at DIVIS he enjoys the familiar, benevolent coexistence: "DIVIS is a big family and that's how everything is handled. Everyone has their job and, if necessary, everyone works together to find a solution."
" That the customer gets everything from one source, from planning to on-site service."
He sees this as one of the company's key strengths and summarizes:" At DIVIS we are flexible, respond to customer requests and leave nobody alone in the dark.”
The merchant for wholesale and foreign trade has been reinforcing second level support in customer service since 2013. He primarily handles service inquiries, takes care of the examination of customer systems via remote maintenance and problem solutions. He briefly tells the story behind his motivation as a DIVIS employee: "I came to DIVIS by coincidence. I was inspired by the respectful and appreciative treatment of employees and customers. I really wanted to work in this climate, because I had never experienced such a relationship with employees and customers before. For me, the particular appeal of working for DIVIS is finding a solution for clients and colleagues with seemingly unsolvable problems, and watching the initial disappointment turn into excitement."
Since 2015, the trained IT system administrator has supported DIVIS 1St level customer service support for French customers. The focus of his work is accepting error reports by e-mail and telephone, problem analysis and remote maintenance, the support of operational planning for technician assignments and active monitoring.
His work motivates him through very different aspects: communication in three different languages (French, German and English), a highly technology-oriented working day and a young team with a high level of expertise. Accordingly, he enjoys the very agile and modern approach to problems at DIVIS, the open, professional exchange in the team and the work in a "state-of-the-art" IT infrastructure.
This openness to further development is in his eyes also the core among the strengths of DIVIS. "Customers' problems are solved quickly, technically well and honestly." He says, explaining the high level of customer satisfaction at DIVIS.
Whether deployment and trip planning for the service technicians, the processing of error and maintenance logs or the creation of key figures, the trained industrial and foreign language clerk (English) has everything under control. Since the beginning of 2017, Regina has been filling her position as commercial assistant for service dispatch planning at DIVIS with full commitment. Not a day is like the other, she says, one learns constantly and the contact with customers and technicians make the work very varied.
Above all, Regina appreciates the friendly approach, cohesion and helpfulness in the team. From the outside, too, DIVIS reflects the positive spirit of the company, says Regina: "If the customer is satisfied, then we too are satisfied. Enthusiastic customers reflect good work and give us positive feedback, which also has a positive impact on our work performance. "
After retraining as a network administrator and organizer, Mario joined DIVIS in 2006 as a commissioning technician and in 2007 became the company's first dedicated service technician. In 2015, he switched to 1st level employee support. As part of his work, he is working on 1st level queries in monitoring, as well as actively shaping the support area and supporting the DIVIS technicians. The variety of tasks in his area leads to a very varied everyday life, which Mario greatly appreciates.
When asked why he enjoys working for DIVIS, he answers without hesitation: "We have very good solutions for our customers, which we are constantly developing further together. The atmosphere is relaxed within the DIVIS team and you can be assured of the support of others when you need the resources. He believes that DIVIS is particularly strong in responding quickly to customer requests and flexible, new projects, enhancements and module customizations using the latest technology, always with an open view into the future.
These were the latest news from DIVIS. We'll get back to you soon with more news.
For suggestions or comments on our newsletter, we are always happy to help.
You are looking for a transport logistic fair ticket or
an appointment at the show?
Click here to get a direct contact to the sales team of DIVIS: