{"id":4505,"date":"2018-03-01T04:24:28","date_gmt":"2018-03-01T04:24:28","guid":{"rendered":"https:\/\/www.divis.eu\/?page_id=4505"},"modified":"2026-01-23T03:26:32","modified_gmt":"2026-01-23T03:26:32","slug":"service-support-divis-provider-ip-video-solutions","status":"publish","type":"page","link":"https:\/\/www.divis.eu\/en\/service-support-divis-provider-ip-video-solutions\/","title":{"rendered":"Service and Support &#8211; DIVIS is a Provider of IP Video Solutions"},"content":{"rendered":"\n<h1>\n\t\t\tService &#038; Support\t<\/h1>\n<h1>\n\t\t\tIn good hands\t<\/h1>\n\t\t\t\t\t\t<h2>Daily Monitoring<\/h2>\n\t\t\t\t\t\t<p>Evaluation of the status messages of all systems often enables information even before a real service case occurs.<\/p>\n\t\t\t\t\t\t<!-- CTA -->\n\t\t\t\t\t\t<h2>Remote Support<\/h2>\n\t\t\t\t\t\t<p>With direct access to the DIVIS systems, service costs can be actively reduced. User support can be provided directly for the respective workplace.<\/p>\n\t\t\t\t\t\t<!-- CTA -->\n\t\t\t\t\t\t<h2>Hotline Support<\/h2>\n\t\t\t\t\t\t<p>Whether maintenance or servicing, our internal multilingual first-level support always finds a fast and flexible solution.<\/p>\n\t\t\t\t\t\t<!-- CTA -->\n\t\t\t\t\t\t<h2>On duty in Europe<\/h2>\n\t\t\t\t\t\t<p>Our service technicians ensure fast and smooth repair and maintenance &#8211; directly and on site.<\/p>\n\t\t\t\t\t\t<!-- CTA -->\n\t\t\t\t\t\t<h2>Training<\/h2>\n\t\t\t\t\t\t<p>On-site user training or individually organized seminars ensure that the solution is used efficiently.<\/p>\n\t\t\t\t\t\t<!-- CTA -->\n<h1>\n\t\t\tThe Support Package\t<\/h1>\n<h1>\n\t\t\t360\u00b0 Service &#038; Support at DIVIS\t<\/h1>\n\t<p>As a provider of <strong>IP Video Solutions<\/strong>, the service does not stop after system planning for us, qualified quoting and system installation, but the comprehensive after-sales service is an important element in convincing our customers of our solutions in the long term.<\/p>\n<p>Customer satisfaction depends on many factors. Every day, we demonstrate our high standards to our customers.<\/p>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/KHansen_logo.png\" alt=\"K. Hansen Transport AS aus D\u00e4nemark | DIVIS-Kunde\" title=\"KHansen_logo\" itemprop=\"image\"\/>\n\t\t\t\t\t\t\t\t<h3 class='uabb-testimonial-author-name testimonial-author-name'>K. Hansen Transport AS<\/h3>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDenmark\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<blockquote><p>&#8220;We have already achieved very good results in finding goods and lost shipments since [CargoVIS] was installed. We are very satisfied with the system.&#8221;<\/p><\/blockquote>\t\t\t\t\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/logo-van-duuren-weiss.png\" alt=\"logo-van-duuren-weiss\" title=\"logo-van-duuren-weiss\" itemprop=\"image\"\/>\n\t\t\t\t\t\t\t\t<h3 class='uabb-testimonial-author-name testimonial-author-name'>Van Duuren<\/h3>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tNetherlands\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<blockquote><p>&#8220;CargoVIS is working perfectly, everyone is used to it and we can&#8217; t live without it anymore.&#8221;<\/p><\/blockquote>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/logo-tsb.png\" alt=\"logo-tsb\" title=\"logo-tsb\" itemprop=\"image\"\/>\n\t\t\t\t\t\t\t\t<h3 class='uabb-testimonial-author-name testimonial-author-name'>TSBtrans<\/h3>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSpain\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<blockquote><p>&#8220;CargoVIS is completely reliable, and because of its tracking capabilities the investment in TSB has paid for itself in less than a year by finding &#8216;vanished&#8217; pallets and identifying sources of damage.&#8221;<\/p><\/blockquote>\t\t\t\t\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/logo-lagermax.png\" alt=\"logo-lagermax\" title=\"logo-lagermax\" itemprop=\"image\"\/>\n\t\t\t\t\t\t\t\t<h3 class='uabb-testimonial-author-name testimonial-author-name'>Lagermax Paketdienst GmbH &amp; Co KG<\/h3>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAustria\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<blockquote><p>&#8220;We have been using the ParcelVIS from DIVIS for 5 years and have never had any problems.&#8221;<\/p><\/blockquote>\t\t\t\t\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/logo-voigt-invers.png\" alt=\"logo-voigt-invers\" title=\"logo-voigt-invers\" itemprop=\"image\"\/>\n\t\t\t\t\t\t\t\t<h3 class='uabb-testimonial-author-name testimonial-author-name'>Herbert Voigt GmbH &amp; Co. KG<\/h3>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGermany\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<blockquote><p>&#8220;With DIVIS we have a competent partner who always has a solution for our individual ideas.&#8221;<\/p><\/blockquote>\t\t\t\t\t\t\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/logo-schmalz-schoen.png\" alt=\"logo-schmalz-schoen\" title=\"logo-schmalz-schoen\" itemprop=\"image\"\/>\n\t\t\t\t\t\t\t\t<h3 class='uabb-testimonial-author-name testimonial-author-name'>SCHMALZ+SCH\u00d6N Logistics GmbH<\/h3>\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGermany\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<blockquote><p>&#8220;The perfect solution even for heterogeneous handling areas &#8211; video surveillance at the package level by DIVIS.&#8221;<\/p><\/blockquote>\t\t\t\t\t\t\n\t\t\t<a href=\"https:\/\/www.divis.eu\/en\/references-consignment-tracking-warehouse\/\" title=\"Click Here\" target=\"_self\"   role=\"button\" aria-label=\"Find Case Studies\">\n\t\t\t\t\t\t\tFind Case Studies\n\t\t<\/a>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/hendrik-reger-1.png\" alt=\"Hendrik Reger | DIVIS | Videol\u00f6sungen f\u00fcr die Logistik\" itemprop=\"image\" height=\"385\" width=\"300\" title=\"hendrik-reger\" onerror=\"this.style.display='none'\" loading='lazy' \/>\n\t<em><strong>Hendrik Reger<\/strong><br \/>\nManaging Director<br \/>\n<\/em>\n\t<p>You have questions?<\/p>\n\t<p>We have answers<\/p>\n\t<p>Our team will be happy to answer your questions about our products at no charge and without obligation.<\/p>\n\t\t\t<a href=\"https:\/\/www.divis.eu\/contact-divis-provider-camera-based-shipment-tracking\/?lang=en\" title=\"Click Here\" target=\"_self\"   role=\"button\" aria-label=\"Contact DIVIS\">\n\t\t\t\t\t\t\tContact DIVIS\n\t\t<\/a>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-CTL-1.png\" alt=\"CTL | DIVIS Kunde\" title=\"kundenlogo-CTL\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-dpd.png\" alt=\"kundenlogo-dpd\" title=\"kundenlogo-dpd\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-online.png\" alt=\"kundenlogo-online\" title=\"kundenlogo-online\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-rhenus.png\" alt=\"Rhenus Logistics | DIVIS-Kunde\" title=\"kundenlogo-rhenus\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-tsb.png\" alt=\"kundenlogo-tsb\" title=\"kundenlogo-tsb\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/logo-van-duuren-mono-2.png\" alt=\"logo-van-duuren-mono\" title=\"logo-van-duuren-mono\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-transoflex-3.png\" alt=\"kundenlogo-transoflex\" title=\"kundenlogo-transoflex\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-emons.png\" alt=\"Emons | DIVIS-Kunde\" title=\"kundenlogo-emons\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-geis.png\" alt=\"Spedition Geis | DIVIS-Kunde\" title=\"kundenlogo-geis\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-gebrueder-weiss.png\" alt=\"Gebr\u00fcder Weiss | DIVIS-Kunde\" title=\"kundenlogo-gebrueder-weiss\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-tchibo.png\" alt=\"Tchibo | DIVIS-Kunde\" title=\"kundenlogo-tchibo\" itemprop=\"image\"  \/>\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/kundenlogo-24plus.png\" alt=\"kundenlogo-24plus\" title=\"kundenlogo-24plus\" itemprop=\"image\"  \/>\n\n","protected":false},"excerpt":{"rendered":"<p>Service &#038; Support In good hands Daily Monitoring Evaluation of the status messages of all systems often enables information even before a real service case occurs. Remote Support With direct access to the DIVIS systems, service costs can be actively reduced. User support can be provided directly for the respective workplace. Hotline Support Whether maintenance&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4505","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Provider IP Video Solutions | Complete systems for your video surveillance<\/title>\n<meta name=\"description\" content=\"As a provider of IP video solutions, our service does not stop after system planning, qualified quoting and system installation, but the extensive after-sales service is another important component.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.divis.eu\/en\/service-support-divis-provider-ip-video-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Provider IP Video Solutions | Complete systems for your video surveillance\" \/>\n<meta property=\"og:description\" content=\"As a provider of IP video solutions, our service does not stop after system planning, qualified quoting and system installation, but the extensive after-sales service is another important component.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.divis.eu\/en\/service-support-divis-provider-ip-video-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"DIVIS - The intelligent view\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-23T03:26:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.divis.eu\/wp-content\/uploads\/2018\/01\/KHansen_logo.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.divis.eu\\\/en\\\/service-support-divis-provider-ip-video-solutions\\\/\",\"url\":\"https:\\\/\\\/www.divis.eu\\\/en\\\/service-support-divis-provider-ip-video-solutions\\\/\",\"name\":\"Provider IP Video Solutions | Complete systems for your video surveillance\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.divis.eu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.divis.eu\\\/en\\\/service-support-divis-provider-ip-video-solutions\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.divis.eu\\\/en\\\/service-support-divis-provider-ip-video-solutions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.divis.eu\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/KHansen_logo.png\",\"datePublished\":\"2018-03-01T04:24:28+00:00\",\"dateModified\":\"2026-01-23T03:26:32+00:00\",\"description\":\"As a provider of IP video solutions, our service does not stop after system planning, qualified quoting and system installation, but the extensive after-sales service is another important component.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.divis.eu\\\/en\\\/service-support-divis-provider-ip-video-solutions\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.divis.eu\\\/en\\\/service-support-divis-provider-ip-video-solutions\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.divis.eu\\\/en\\\/service-support-divis-provider-ip-video-solutions\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.divis.eu\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/KHansen_logo.png\",\"contentUrl\":\"https:\\\/\\\/www.divis.eu\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/KHansen_logo.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.divis.eu\\\/en\\\/service-support-divis-provider-ip-video-solutions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.divis.eu\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service and Support &#8211; 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