Visit DIVIS at LogiMAT 2018
Bordesholm, March 2, 2018
Our exhibition team is looking forward to meeting you at LogiMAT from March 13 to 15. Get your voucher for free admission to the LogiMAT as a guest at our booth - interesting exchange and display of the latest products are guaranteed.
DIVIS exhibits together with the TIS GmbH in hall 8 at booth A07.
Also in this issue: Learn more about user rights in CargoVIS and ParcelVIS in our tip of the month and get to know our colleagues in the back office area of service and after-sales.
Enjoy reading!
On behalf of the DIVIS Team
Yours Hendrik Reger
Head of Sales
The topics of this issue
DIVIS presenting at the LogiMAT in Stuttgart
EVENTS
LogiMAT 2018
Date: March 13-15, 2018
Venue: Messe Stuttgart
Hours: 9 am - 5 pm
Will we meet you at the LogiMAT?
Learn more about interesting products from DIVIS for the video-based research in the warehouse and turnover and experience the functionality of our products LIVE in various presentations.
For example, do you already know our module Scale+ for digital volume control of consignments or the new panorama function in the live view of our software?
Our contacts at the fair
Thomas Kroll | Managing Director
Hendrik Reger | Sales Manager
Danny Kroll | Account Manager
Vincent Schöning | Account Manager Europe
Maximilian Kost | Account Manager
Sven Rautenberg | Commercial Management
At the fair we take enough time for a personal talk. In order to shorten waiting times, we offer the possibility to arrange an appointment with our colleagues at the fair in advance. For those interested, we also offer an online coupon code with FREE admission to the fair.
DIVIS TIP OF THE MONTH
Create new users in CargoVIS & ParcelVIS
To create a new user in CargoVIS or ParcelVIS, the executing user must be logged in to the respective program and have corresponding user management rights (for example, be an administrator).
Creation of a new user
- Click on Edit in the menu bar
- Then select User Management
DIVIS BEHIND THE SCENES
Our colleagues from the internal and after-sales service
Photo: f.l.t.r. Mensah Adzessi, Rudolf Stork-Viroulaud, Sven Stoltenberg, Tim Rieper, Regina Thon, Thomas Hoffmann, Mario Siepert, Sven Rautenberg
Get to know the many diligent minds and hands at DIVIS, who make sure that everything runs smoothly and problems turn into solutions in no time every day. In this newsletter we introduce you to our colleagues Tim Rieper, Thomas Hoffmann, Sven Stoltenberg, Rudolf Stork-Viroulaud, Regina Thon and Mario Siepert. Division Manager Sven Rautenberg was featured in one of the last newsletters.
Sven Stoltenberg
The merchant for wholesale and foreign trade has been reinforcing second level support in customer service since 2013. He primarily handles service inquiries, takes care of the examination of customer systems via remote maintenance and problem solutions.
He briefly tells the story behind his motivation as a DIVIS employee:
"I came to DIVIS by coincidence. I was inspired by the respectful and appreciative treatment of employees and customers. I really wanted to work in this climate, because I had never experienced such a relationship with employees and customers before.
For me, the particular appeal of working for DIVIS is finding a solution for clients and colleagues with seemingly unsolvable problems, and watching the initial disappointment turn into excitement."
Regina Thon
Whether deployment and trip planning for the service technicians, the processing of error and maintenance logs or the creation of key figures, the trained industrial and foreign language clerk (English) has everything under control. Since the beginning of 2017, Regina has been filling her position as commercial assistant for service dispatch planning at DIVIS with full commitment. Not a day is like the other, she says, one learns constantly and the contact with customers and technicians make the work very varied.
Above all, Regina appreciates the friendly approach, cohesion and helpfulness in the team. From the outside, too, DIVIS reflects the positive spirit of the company, says Regina: "If the customer is satisfied, then we too are satisfied. Enthusiastic customers reflect good work and give us positive feedback, which also has a positive impact on our work performance."
Mario Siepert
After retraining as a network administrator and organizer, Mario joined DIVIS in 2006 as a commissioning technician and in 2007 became the company's first dedicated service technician. In 2015, he switched to 1st level employee support. As part of his work, he is working on 1st level queries in monitoring, as well as actively shaping the support area and supporting the DIVIS technicians. The variety of tasks in his area leads to a very varied everyday life, which Mario greatly appreciates.
When asked why he enjoys working for DIVIS, he answers without hesitation: "We have very good solutions for our customers, which we are constantly developing further together. The atmosphere is relaxed within the DIVIS team and you can be assured of the support of others when you need the resources. He believes that DIVIS is particularly strong in responding quickly to customer requests and flexible, new projects, enhancements and module customizations using the latest technology, always with an open view into the future.
Tim Rieper
Tim has been part of the DIVIS team since 2006. After starting to work in the field service, the trained wholesale and foreign trade merchant has been responsible for the area of 1st level support in customer service since 2013. Among other things, he is taking care of the telephone hotline, is responsible for the processing of customer tickets, the active monitoring and the preliminary checking of the video systems for planned maintenance.
He explains his motivation: "The tasks are versatile, and not boring, since among others the technology and software as well as our software products are constantly changing and thus also the demands on my job. I enjoy it when customer inquiries can be completed in a timely and goal-oriented manner in the interests of the customer." At DIVIS, above all, he likes the friendly cooperation, the flat hierarchies and the appreciation of the contributions of each individual employee.
Tim sees the greatest strengths of DIVIS in three essential aspects. On the one hand, active written and telephone communication with customers, willingness to learn and adaptability, and last but not least excellent social skills within the DIVIS team.
