DIVIS BEHIND THE SCENES
Our employees in the DIVIS service
Fig.: f.l.t.r. Dennis Lorentz, Mario Hoffmann, Marcel Spitz
DIVIS customers rely on our service. Reliability and fast, practical remedy are particularly important aspects. For service tasks such as the maintenance of our video systems, maintenance, repairs and training at DIVIS a whole team of competent employees is responsible. We will introduce them to you in this issue.
Dennis Lorentz
Dennis has been taking care of the maintenance and repairs of our video system on-site at the premises of DIVIS customers since February 2020. While looking for a new challenge, the trained automotive mechatronics technician came across the DIVIS job offer on the Internet and was immediately hooked on the matter.
"The job offer was very attractive. I wanted to try something new and since I am very interested in technology and had bought and successfully installed a private outdoor camera a week earlier, I just had to apply to DIVIS," he says about his motivation to contact DIVIS.
His profile convinced.
Dennis describes himself as punctual, flexible and reliable.
"When I start something, I deliver accurate and flawless work in order to sleep worry-free at night."
A good prerequisite for the job as a service technician.
What he enjoys most about his job in the field service is the variety.
"Not only is every assignment different. It's also exciting to be out and about in different locations, different cities and even different countries," he describes his enthusiasm and adds: "As a service technician, you also have a lot of responsibility at the customer's site and represent the company. I appreciate my employer's trust in my abilities."
And what else does he enjoy about DIVIS as an employer?
Dennis: "I've never experienced anything like this before. At an employer like this, you can stay until retiring. I really appreciate the solidarity and helpful attitude of my colleagues."
Dennis encounters enthusiastic DIVIS customers every time when they are "satisfied with the technician's work after a service call and everything is running as it should."
At DIVIS, Dennis thinks, everything just fits inside and out. Great team spirit and outstanding work at the customer's site, these are the strengths of DIVIS.
Mario Hoffmann
While looking for a varied job that fits his training as a tool mechanic (specialising in mold technology), Mario became aware of a job offer from DIVIS.
He has been employed in the service technology department at DIVIS since September 2019 and ensures that everything runs smoothly for customers. Above all, he enjoys the flat hierarchies in the company and the friendly spirit within the team.
"The colleagues are very nice and always available in case of questions or problems," says Mario.
Mario is absolutely convinced of the DIVIS products. He understands why customers are enthusiastic users of the comprehensive solutions: "Our system works very well and reliably. CargoVIS and ParcelVIS are easy to use, very user-friendly."
He takes his tasks seriously, describes himself as ambitious, friendly and helpful. He is also a dedicated team worker and always happy to pass on acquired knowledge. In his view he has successfully contributed his own part to customer enthusiasm, "when the on-site assignment is over and the system is running optimally."
The things he particularly likes about his job?
"The work is varied and you learn something new every day. I enjoy working with other people every day and that you can convince them of the DIVIS quality." This is what motivates him to give his best every time.
Marcel Spitz
Since early 2016, the trained plant mechanic (equipment engineering) and Microsoft Certified Trainer (Office, client systems, server systems) supports the DIVIS service in the fields o maintenance, repairs and training.
"Troubleshooting," says Marcel, “really sparks my ambition. I like to travel, even across the country's borders."
For this reason, he is also deployed throughout Europe as a service technician. At DIVIS, he particularly values the flat hierarchies and working at eye level.
Opportunities to inspire customers offer themselves Marcel in his work on a regular basis:
"As a service technician, I encounter customers who are just not enthusiastic because of some disruption. In many cases, I can fix the problem directly or repair the broken part and possibly give the customer some tips on how to avoid problems along the way. This often restores enthusiasm in the customer, and I can leave knowing they are pleased about the good and fast service."
Marcel sees the greatest strength of DIVIS in the fact that every team member can contribute to improvements through suggestions. Instead of deadlocked guiding principles such as "That's how we've always done it”, DIVIS' corporate culture is based on a very high degree of self-optimization and development. That, Marcel thinks, is a good foundation for the step into the future.