CORONA CRISIS ACCELERATES STRUCTURAL CHANGE
Digital solutions support logistics companies in the competition
for e-commerce partnerships
Bordesholm, October 1, 2019
CHAPTER 3
Problems of last mile delivery for logistics
Increased shipment volumes not only affect transport planning and the flow in parcel depots and distribution centers. The expectations of online retailers and their customers as well as delivery obstacles such as unsuccessful delivery attempts due the recipient's absence define the problems of the last mile. In order to keep delivery costs as low as possible and to work efficiently, CEP services have to bundle the single packages in a way that results in fast and efficient routes. In addition, shipping service providers are now expected to provide various choices of delivery channels and time slots.
With the help of continuous parcel tracking, delays and problems on the last mile can be minimised. Thanks to the detailed tracking, even shortly before delivery, it is still possible to communicate delays to recipients in time or to respond to special customer requests during delivery. Not only consumers benefit from this. The online retailer also receives additional security in the delivery process.
With the help of continuous parcel tracking, delays and problems on the last mile can be minimised.
Read more about the challenges on the last mile here too.
More information on this topic
The following article is also part of our reports on the effects of the corona crisis on logistics:
LOGISTICS IN TIMES OF THE THE CORONA CRISIS
Corona pandemic promotes digitisation among transport service providers
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