StoreVIS - Video surveillance in goods management
Retoure Plus for visual goods tracking in logistics and return management

100% clear

Returns Processing

StoreVIS Retoure+

Visual goods tracking in logistics: Retoure+ documents every step of a returns process seamlessly, providing clear evidence and information.

Retoure+ for StoreVIS

Professional returns management with visual evidence

In terms of quality assurance, visual goods tracking in logistics has become indispensable. Our return module precisely documents every step of your professional returns process.

With the booming online business, the returns quota for shipping goods have skyrocketed. Unfortunately, returns often lead to confusion about the condition and the number of packages.
Errors on the sender side or error-prone internal processes, e.g. seasonal staff during workload spikes, are just two possible causes.

An unclear transfer of liability in the returns process has significant consequences. Often, goodwill leaps in as a customer-oriented option - costs which usually the logistics companies bear.
But costs are not the only problem. Even with time-consuming attempts to clarify the situation and intensive communication of the service provider, there is always the danger of damage to the company's image and decreasing satisfaction among partners, customers and employees.

New transparency

Unclear returns are now clearly confirmed with Retoure+. Whether on the same day or after a long reclamation period, the innovative solution provides you with instant answers.

Our return module links shipment and package data directly to the high resolution image data of the unpacking process.

StoreVIS für die visuelle Sendungsverfolgung in der Logistik

Optimized processes

Quickly receive all relevant
image and shipment information

Retoure Plus for visual goods tracking in logistics and return management

The image-based documentation from the return module provides you with an overview of the returns process as well as solid evidence. By visual goods tracking in logistics the return process becomes more transparent and the communication faster - for shippers, transporters and also within your logistics company.

This creates security and trust on all sides.

All information is archived database-supported on a secure server - on request, even over very long periods of time.
The solution integrates into your existing workflow. Open interfaces make existing data structures (such as scans) easy to use.

Using shipment or package data, StoreVIS quickly provides you with all the relevant image and shipment information, and in the case of consignments with multiple packages, as a complete image sequence. Optionally, video data sets of complete returns processes or sequences are also available. Employee protection is automatically taken into account. For example, work places can be completely hidden or parts of the picture completely blackened.

Good reasons for Retoure+

Clear transfer of liability, less goodwill cases

More efficient communication

Higher customer satisfaction

Optimized processes

You may also be interested in these products

logo-cargovis-gr

Find palletized shipments quickly with CargoVIS

With our video management software for cargo handling, CargoVIS, we offer you a comprehensive and easy-to-use system solution for the image-controlled search and tracking of palletized goods.

ParcelVIS for CEP providers and HUBs

Save time and money and let ParcelVIS work effectively for you with image-based consignment search in the transshipment warehouse: Entering the parcel label number is your key to all information on the whereabouts and status of a consignment during all scanned events. 

Reliable damage documentation with DamageVIS

Damage documentation via software in goods handling: With DamageVIS, your employees handle all damage quickly and easily in a few automated steps using a predefined workflow. The clear documentation in DamageVIS provides you with the solid proof needed to clarify claims of customers and partners.

WHAT OUR CUSTOMERS SAY

logo-tsb

TSBtrans

Spain

"CargoVIS is completely reliable, and because of its tracking capabilities the investment in TSB has paid for itself in less than a year by finding 'vanished' pallets and identifying sources of damage."

logo-lagermax

Lagermax Paketdienst GmbH & Co KG

Austria

"We have been using the ParcelVIS from DIVIS for 5 years and have never had any problems."

logo-voigt-invers

Herbert Voigt GmbH & Co. KG

Germany

"With DIVIS we have a competent partner who always has a solution for our individual ideas."

logo-schmalz-schoen

SCHMALZ+SCHÖN Logistics GmbH

Germany

"The perfect solution even for heterogeneous handling areas - video surveillance at the package level by DIVIS."

logo-zufall

Friedrich Zufall GmbH & Co. KG

Germany

"We are very satisfied with the system [... of DIVIS ...]."

Hendrik Reger | DIVIS | Videolösungen für die Logistik

Hendrik Reger
Head of Sales

You have questions?

We have answers

Our team will be happy to answer your questions about our products at no charge and without obligation.

DIVIS Newsletter

With our newsletter subscription you are always up to date on all news at DIVIS

kundenlogo-CTL
kundenlogo-dpd
kundenlogo-panalpina
kundenlogo-online
Rhenus Logistics | DIVIS-Kunde
kundenlogo-tsb
Gebrüder Weiss | DIVIS-Kunde
Tchibo | DIVIS-Kunde
kundenlogo-24plus
Raben Group | DIVIS-Kunde
Spedition Geis | DIVIS-Kunde
kundenlogo-zufall